Grand Showroom is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, contact us, or use our services.
1. Information We Collect
a) Personal Information You Provide
We may collect personal details when you contact us, submit a form, or engage our services, including:
- Name
- Phone number
- Email address
- Location
- Vehicle preferences or inquiry details
- Payment or transaction information, where applicable
b) Automatically Collected Information
When you browse our website, we may collect:
- IP address
- Device type
- Browser information
- Pages visited
- Cookies and similar tracking data to enhance performance and user experience
2. How We Use Your Information
We use your information to:
- Respond to inquiries and provide requested services
- Process car purchases, imports, and selling-on-behalf transactions
- Communicate confirmations, updates, or service-related notifications
- Improve our website, customer experience, and service delivery
- Maintain accurate business and transaction records
- Comply with legal and regulatory requirements
We do not sell or rent your personal information to third parties for marketing purposes.
3. Sharing of Information
We may share your information only when necessary, such as:
- With service providers involved in logistics, inspections, or vehicle imports
- With financial institutions, when bank finance is requested
- With government authorities such as NTSA for ownership transfers or compliance
- When required by law or a valid legal request
All third parties are required to protect your information and use it solely for the relevant service.
4. Data Security
We take appropriate technical and administrative measures to protect your data from unauthorized access, loss, misuse, or alteration. While we strive to safeguard your information, no method of online transmission is entirely secure.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations. When no longer needed, the data is securely deleted or anonymized.
6. Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Request deletion of your data where legally applicable
- Withdraw consent to marketing communication
All requests can be made through the contact details provided below.
7. Cookies
Our website may use cookies to improve functionality, personalize the user experience, and analyze traffic. You may control cookie settings through your browser preferences.
8. External Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of external platforms.
9. Updates to This Privacy Policy
Grand Showroom may update this Privacy Policy periodically. Any modifications will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions or need further clarification regarding this Privacy Policy, please contact us:
Grand Showroom
Argwings Kodhek Grove, Kilimani, Nairobi
Phone: +254 755 408 900